Privacy Policy

eSIM Besty (“we”, “us”) operates the website esimbesty.com, an online store selling travel eSIM data plans for Bali and Indonesia. This policy explains what personal data we collect, why, and your rights over it.

Information we collect

• Contact & order details you provide when you message us or place an order: name, email address, WhatsApp number, phone model and travel dates.
• Payment information handled by our third-party payment processor. We do not store full card numbers on our servers.
• Chat messages you send through our website chat widget, so we can answer your questions and process your order.
• Usage data such as pages visited and device type, collected through analytics cookies (Google Analytics and Microsoft Clarity).

How we use your data

• To process and deliver your eSIM order (including issuing your QR code and setup instructions).
• To provide customer support before, during and after your trip.
• To improve our website and plans, and to comply with legal obligations.

Sharing

We share the minimum data necessary with: our eSIM network partners (to provision your plan), our payment processor, our email provider, and analytics providers. We never sell your personal data.

Cookies

We use essential cookies for the site to function and analytics cookies to understand usage. You can disable non-essential cookies in your browser settings.

Your rights

Depending on your location (including under Indonesia’s Personal Data Protection Law (UU PDP) and the EU/UK GDPR), you may request access to, correction of, or deletion of your personal data, and object to certain processing. To exercise these rights, email us at hello@esimbesty.com.

Retention

We keep order and support records only as long as needed for the purposes above and to meet legal and accounting requirements, then delete or anonymise them.

Contact

Questions about this policy? Email hello@esimbesty.com.